Payment Policy
At Fashionq, we aim to make your shopping experience seamless and secure. Please find our payment policy outlined below:
Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- Digital Wallets: PayPal, Apple Pay, and Google Pay
- Bank Transfers: Available for specific regions
Currency
All transactions are processed in U.S. Dollars (USD). For customers outside the United States, your bank or payment provider may apply additional charges for currency conversion.
Payment Security
Your security is our priority. We use industry-standard encryption and secure payment gateways to ensure that your payment information remains safe. Fashionq does not store any credit card details on our servers.
Payment Verification
- For your protection, orders may be subject to additional verification to prevent fraud. In such cases, our Customer Support Team may contact you for confirmation or additional documentation.
- Orders will not be processed until verification is complete.
Payment Failures
If your payment fails during checkout:
- Ensure that your card details, billing address, and available funds are correct.
- Try using a different payment method.
- Contact your bank or payment provider for further assistance.
Refunds and Returns
Refunds for eligible returns will be processed back to the original payment method within 3-5 business days after the return is approved. For more information, refer to our Return and Refund Policy.
Taxes and Duties
- United States: Applicable sales tax will be calculated at checkout based on your shipping address.
- United Arab Emirates: VAT is included in the product price.
- For international orders outside these regions, additional taxes or duties may apply, which are the responsibility of the customer.
Contact Us
For any questions or concerns about payments, please feel free to contact our Customer Support Team:
Phone: +1 213-905-7752
Email: support@fashionq.us