FAQ

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and bank transfers for specific regions. All payments are processed securely.

2. Do you offer free shipping?

Yes, we provide free shipping on all orders within the United States and the United Arab Emirates.

3. How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery times range from 7 to 15 business days, depending on your location.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive a confirmation email with tracking information.

5. What is your return and refund policy?

 We accept returns within 30 days of delivery for unused and unworn items in their original packaging. Refunds will be processed to the original payment method. For more details, please refer to our Return and Refund Policy.

6. Do you offer exchanges?

Currently, we do not offer direct exchanges. We recommend placing a new order for the desired item and returning the original for a refund.

7. How do I care for my Fashionq garments?

Our garments come with care labels that provide specific instructions. You can also visit our Care & Instructions page for detailed guidance on washing, drying, and storing your items.

8. What sizes do you offer?

We offer a wide range of sizes to suit different body types. Please refer to our size chart on the product page for accurate measurements.

9. Can I cancel or modify my order after it has been placed?

Orders can be canceled or modified within 24 hours of placing them. Please contact our Customer Support Team as soon as possible to make changes.

10. Do you ship internationally?

Currently, we ship to the United States and the United Arab Emirates. Stay tuned as we expand our shipping options in the future.

11. What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We’ll arrange for a replacement or a full refund, including shipping costs.

12. How do I contact your Customer Support Team?

You can reach us via:

Phone: +1 213-905-7752

Email: support@fashionq.us