Return & Refund Policy
At Fashion Q, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and unwashed.
- Be in their original condition with all original tags attached.
- Be returned in the original packaging whenever possible.
- Include proof of purchase or the order number.
The following items are not eligible for return:
- Final sale or clearance items.
- Gift cards.
- Items that have been worn, damaged, washed, or altered after delivery.
Return Process
To start a return, please contact our Customer Support team before sending your item back.
Email: support@fashionq.us
Please include:
- Your order number
- The reason for the return
- Photos if the item arrived damaged or incorrect
Once your request is approved, we will provide return instructions.
Return Method
Returns are accepted by mail only.
Customers should not return items without receiving return instructions from our support team.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Fashion Q will cover the return shipping cost.
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost.
Exchanges
We accept exchanges for eligible items, subject to product availability.
If your preferred size or item is unavailable, a refund will be issued after the returned item has been inspected and approved.
Refund Policy
After we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds are issued to the original payment method within 7 business days after the return has been processed.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
We will work to provide a replacement or full refund at no additional cost.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Business Name: Fashion Q
Address: 1363 S Harbor Blvd, Fullerton, CA 92832, United States
Phone: +1 (714) 441-1345
E-mail: support@fashionq.us
We are committed to providing a smooth and transparent return and refund process for all customers.
